Overview
At Fariya Center, we strive to provide you with the best shopping experience. Please take a moment to familiarize yourself with our refund and return policy:
Exchanges: We are happy to offer exchanges for items within 3 days of purchase. If you wish to exchange an item, please contact our customer support team within this timeframe. Please note that items purchased on sale or at discounted prices are not eligible for exchange.
Refunds: We regret to inform you that refunds are not possible at this time. We apologize for any inconvenience this may cause.
Exchange Eligibility: To be eligible for an exchange, the item must be in the same condition as it was delivered. It should be unworn, undamaged, and in its original packaging. Please ensure that all tags, labels, and accessories are intact.
Exchange Process: If you meet the eligibility criteria for an exchange, please reach out to our customer support team. They will guide you through the exchange process and provide you with further instructions.
Return Shipping: In case of an exchange, the customer is responsible for the return shipping costs. We recommend using a reliable and trackable shipping service to ensure the safe return of the item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 24 hours of delivery. We will arrange for a return and exchange or offer a suitable solution to address the issue.
Non-Returnable Items: Certain items, such as intimate apparel, swimwear, and earrings, are non-returnable due to hygiene reasons. We cannot accept returns or exchanges for these items unless they are damaged or defective upon arrival.
Return Authorization: All returns and exchanges require prior authorization from our customer support team. Please do not send any items back without obtaining the necessary instructions from our team.
We value your satisfaction and will make every effort to ensure a smooth exchange process. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. Thank you for your understanding and continued support.
Need help?
Contact us at “fariyaonline@hotmail.com” for questions related to refunds and returns.