Who we are
Our website address is: https://fariyaonline.com/.
Thank you for choosing to shop with us! We are committed to providing a smooth and efficient shipping experience for our customers. Please take a moment to review our shipping policy:
Order Processing: Once your payment is successfully processed, please ensure that you fill out all the necessary fields during the checkout process. Providing accurate and complete information is crucial for us to process your order correctly.
Delivery Timeframe: We understand the importance of receiving your purchase promptly. Our aim is to deliver your parcel within 2-3 working days from the date of your order confirmation. Please note that weekends and public holidays are not considered as working days.
Delivery Charges: To cover the cost of shipping, delivery charges are applicable based on your location. Here are the charges for different areas:
- Inside Ringroad: Rs. 120
- Lalitpur: Rs. 140
- Bhaktapur: Rs. 160
Shipment Tracking: We provide shipment tracking information for your convenience. Once your order is dispatched, we will provide you with a tracking number through which you can monitor the progress of your delivery.
Order Updates: We will keep you informed about the status of your order via email or SMS notifications. You will receive updates regarding the confirmation, dispatch, and estimated delivery of your parcel.
Delivery Exceptions: In some cases, unforeseen circumstances or events beyond our control may affect the delivery timeframe. If such situations occur, we will make every effort to communicate any delays and provide you with alternative options.
International Shipping: At present, we only offer shipping within [country/region]. We regret that we are unable to ship internationally at this time.
Returns and Exchanges: For information on returns and exchanges, please refer to our Returns Policy on our website.
We appreciate your trust in our services and assure you that we will make every effort to deliver your order in a timely manner. If you have any further questions or concerns, please don’t hesitate to contact our customer support team. Thank you again for choosing us as your shopping destination.